Last updated: 8 May 2026
1. 14-day cooling-off period
You may cancel your engagement with Default Gone within 14 days of signing the Service Agreement, for any reason and without penalty. If you cancel within this period and we have not yet lodged your dispute, you will receive a full refund of any fees paid, processed within 5 business days back to your original payment method.
2. Cancellation after we have lodged the dispute
If we have lodged the dispute on your behalf and you cancel within the 14-day cooling-off period, we will refund any fees paid less reasonable charges for the work already performed. We will provide an itemised breakdown of those charges on request.
3. After the cooling-off period
After 14 days, cancellation is subject to reasonable charges for work already performed. Refundable amounts depend on the stage of work:
- If we have analysed the listing but not yet drafted the dispute letter: typically 60% of the fee is refundable.
- If we have drafted but not lodged the dispute: typically 30% of the fee is refundable.
- If we have lodged the dispute: typically nothing is refundable, because the bulk of the work has been performed.
These are guidelines, not fixed percentages — actual refundable amounts depend on the specific work performed and will be itemised in writing.
4. If we cannot proceed
If, after engaging us, we determine that we cannot reasonably proceed with the dispute (for example, the listing is outside the scope of our service, or the documents you have provided do not support a viable dispute), we will refund 100% of the fee, regardless of when this is determined.
5. Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law. For a major failure, you may be entitled to cancel and receive a refund for the unused portion of the service. For services that fall short of acceptable quality but the failure is not major, you may be entitled to have the failure remedied within a reasonable time.
6. How to request a refund
Email contact@defaultgone.com.au with the subject “Refund request” and your case reference. We will acknowledge within 2 business days, process within 14 business days, and email confirmation when the refund is issued.
7. Refund method
Refunds are returned to the payment method used for the original transaction. Card payments are returned to the same card. Bank transfers are returned to the originating bank account.