How to make a complaint
You can raise a complaint in any of the following ways:
- Email: contact@defaultgone.com.au — please put “Complaint” in the subject line.
- Phone: (02) 5502 7025.
- In writing: Austech Online trading as Default Gone, Office 903, 50 Clarence St, Sydney NSW 2000.
What to include
- Your case ID or reference number, if you have one.
- What happened — in your own words.
- What outcome you are looking for.
What happens next
- We acknowledge your complaint within one business day.
- We investigate — routine matters resolved within 21 days.
- Complex matters are escalated to a senior reviewer who was not involved in the original work.
- We respond to you in plain English with what we found, what we are doing about it, and what your options are.
Timeframes
- Acknowledgement: within one business day.
- Routine response: within 21 days.
- Complex matters: we will keep you updated on progress and timing.
If you are still not satisfied
If our response does not resolve your concern, you may refer the matter to the relevant Australian regulator. The publicly accessible reference for credit reporting privacy matters is privacy.gov.au. We will cooperate fully with any external review process.
Austech Online · ABN 82 307 630 720 Trading as Default Gone · ASIC business name search Office 903, 50 Clarence St, Sydney NSW 2000