What you can ask for
- Access (Australian Privacy Principle 12). Ask us what personal information we hold about you, and request a copy.
- Correction (Australian Privacy Principle 13). Tell us if information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, and ask us to correct it.
- Deletion. Where we’re not legally required to retain it, ask us to delete personal information we hold about you.
- Withdraw consent. Withdraw the consent you previously gave us to handle your personal information for a specified purpose.
- Complaint about handling. Tell us you believe we’ve mishandled your personal information.
How long we take
Under the Privacy Act 1988 (Cth) we will:
- Acknowledge your request within 1 business day.
- Respond to access (APP 12) and correction (APP 13) requests within 30 days.
- Investigate complaints about our handling of your information promptly through our internal dispute resolution pathway.
If we can’t meet your request in full (for example, if we’re legally required to retain certain records), we’ll tell you why in plain English.
Lodge your request
Privacy contact
Privacy requests are handled by Austech Online’s privacy contact. You can reach us at privacy@defaultgone.com.au, or alternatively at contact@defaultgone.com.au.
If you’re not satisfied with our response
You may refer the matter to the relevant Australian regulator. The publicly-accessible reference for credit-reporting privacy complaints is privacy.gov.au.
Austech Online · ABN 82 307 630 720 Trading as Default Gone · ASIC business name search Office 903, 50 Clarence St, Sydney NSW 2000